We love Avis and have used Avis all over the country---EXCEPT AVIS IN BURLINGTON, VT IS TERRIBLE. 35 minute wait to get a preferred member, prepaid car. Messed up our entire day. No efficiency, sense

This is the 2nd time this year that we have reserved a "Premium SUV", basically a Suburban size. We are a family with 4 small children which means we needed the extra cargo room a Suburban/Expedition

We had a reservation for a 12 passenger van rented for our son's wedding to use as a shuttle. I called and talked to 2 different people the week of the wedding about the rental. They canceled on us 2