This is a follow up review as I had emailed customer service and they mentioned the district manager of this region would be in touch in which I have yet received a response. Long story short I had go

Had the shoes I wanted in the size I need. Good selection, nicely presented, convenient location, courteous and knowledgeable sales person.

So it's a small store, only two employees. Greeted as soon as we were seen by the employee as he came from the back of the store. Whenever he was busy and the other employee was done with her customer