I preordered some MTG boxes online for a relatives birthday, and the package got lost by USPS. After I contacted them to request a refund, it took 3 weeks to get any resolution, during which they said

Amazing comic book store! They have the store sectioned Out in a way that makes it easy to shop. The employees are knowledgeable about comics and very helpful

Terrible online service. Made a Preorder online, had to cancel 12hrs later. They only refunded part of it. Emailed and asked them to refund the rest. All they replied with was quoting the terms and ag