In addition to lowering prices, ($133 for an oil change???), better vetting practices are indeed needed there. In the Service Department, a front desk representative whose name is Douglas, made a raci

terrible service. dishonest. stay clear of this ford dealer. If you have a ford go anywhere else

Their sales dept was nice enough but when my 2016 Edge that I bought 4 years ago had the transmission go they would not cover it, even though it only has 56k miles and their book says 60k...my ESP exp