You get ticket wait 70 min then they pass your ticket # when ask tell you get line window 1 they person talk to you ask your full name 3 time he looks at screen he has as if you not person window 10 o

Make it easier to talk to someone. I have tried acouple of times and I can't get through to anyone.

Get more staff! I once waited almost 4 hours on hold to talk to someone. It was really important or I wouldn't have done it. Never got through but got a lot done around the house while waiting! Pathet