Horrendous service! Absolute nonsense -- don't even know why this branch exists. They don't take anyone in, you have to make appointments to be seen, but when you call to make an appointment you're pu

When you are calling and waiting for next available representative, sometimes after listening to the recording, you then get a ringing phone that no one picks up.

On hold for 10 min, then phone at the other end kept ringing with no one picking up. I experienced the same problem two years. It's not clear if the phone system is antiquated or the people working th