I think I've ordered an online pick up order twice and both times I got there and still had to wait for my order but I can give this location some grace. I think what happened to me is that each time

Hey Talan took care of me and she was wonderful! Love the bagels here and service was great!

Maybe they should keep their online orders in the back since someone "took mine" and I had to wait 20 mins for sandwich's that I had ordered 15 mins ago. No acknowledgment or awareness, standing and w