Customer service needs to improve, night shift. Took too long to get my order and plus my husband went inside and brought out the food from a drive thru order

I went to Wendy's on arneill the worst service ever I told employee thank you twice and he didn't even acknowledge me. Also, the food was super super cold. I worked in restaurants for over 30 years. T

Is there a limit on their sauces cause I can order three meals and only get one sauce does it come out of their check? Am I a rude customer and they only just wanna give me one. Are they having a bad