This hotel does does not change its sheets every time a guests checkouts out. I recently stayed there and the mattress pad was completely covered in urine.

Pretty unpleasant experience. The room was very dusty and not properly maintained. Everything looked and felt dirty. The shower curtain was not the proper one for the shower and made water get everywh

I have taught customer service for over 40 year but I now have a new 'How not to provide customer service' example. This was my first time at Homewood Suites and I believe it will be my last. While ..