MOST of the experience was good. The agent on duty was friendly, but only had 1 of the 2 cars we had booked ready for us, so we had to make a quick substitute vehicle. The cars were ok and staff frien

I am writing to express my frustration with the continued lack of service at the Gold Member kiosk at my home airport location. Over the past month, I have rented from Hertz three separate times, and

We rented an SUV in Buffalo to drive into Canada and then back to New York and Pennsylvania. The car reeked. It smelled like a mix of cigarettes and industrial chemicals. I tried cracking open the win