Very bad customer service absolutely terrible. The food is ok it doesn't taste like other locations

Sorry, no pic but this was my First time trying it out. Staff were very friendly and attentive. The restaurant was clean. I ordered the OG Italian , it was loaded with meat and veggies but sadly there

I was given the mushroom sub instead of the mushroom steak sub that was ordered. The mushrooms and peppers were floppy and wet, so not cooked at a high enough temperature and without salt that I could