They told me that they would draw funds to pay required amount for state tax. Months later I received a letter from state tax requesting funds and implementing a fine. I told them they were liable for

Better communication. Agent would not take the time to explain what was needed for estate tax return.

I went to pick up paperwork. lady Cheryl was very rude and hateful . this lady preceeded to sling my packet towards me and when I asked her to help me locate the specific paper I was needing in the pa