They hollowed out my sandwich :( where is my bread Jimmy! I want my light, fluffy iconic bread

I have eaten their sandwiches several times and they were good but my last order (hunter club) had an onion taste to it that I did not like. Checking the sandwich did not reveal any onions so I don't

It's definitely not what it's cut out to be I went to the Salem one the help was unfriendly the bread was raw I won't be going there again