The staff had outstanding customer service skills, I was charged very little to upgrade my old, broken phone to a brand new iPhone with a case, accessory, charger, and well placed screen protector. I

1/23/25 update - The Verizon Executive Office called yesterday. They were responding to my complaint about this store to the Illinois Attorney General. They agreed to credit my account the full amount

Had a great experience with Nick. Super helpful, solved my problems and was kind through the whole process. Nick deserves a raise!!