New owners are incompetent and unprofessional. In retaliation of my negative review, they made written personal attacks against me inside my pets permanent medical record in order to make it difficult

I called the office to see what the ballpark was to spay my 50lbs female dog and was told I need an appointment for that information. I know a pre-op appointment is necessary, but i kinda need to know

Felt they were trying to sell me a plan which I purchased. All the time my sick kitty was setting there waiting for treatment. Too 5 days to get results. Kept saying vet will call you. I would seek an