Twice in 2 months had to get a refund because taking too long. No customers were in the establishment at the time

It was very slow and taken a long time for us to get a simple meal of nuggets and fries. I loved the lady who served us but in general for this one is to be faster.

What's the point of giving your order at the thing and then pulling up to the window and doing the same thing for 20 minutes. And the food was cold. Bro, just close