They don't care. It's not specific to one location it's the entire company. Chat transfers you and 'disconnects' you, the 800 number has no one to escalate to when problems arise, the store is barely

Terrible customer service. We asked for help in buying the TV we had selected. Amazon, say thank you to Best Buy for getting you a sale. Best Buy's lack of customer service will make me go elsewhere w

I am very mad at myself for not listening to others negative review of this store. Whatever you do DO NOT go to this store. After buying a large screen TV they really pushed me buying their Total Tech