Worthless, buy a several hundred dollar backpack with a warranty and they want you to pay/can't even fix or help in store when fabric is stuck in the zipper, they just want you to pay $30 to ship it.

I called to see if my Tumi luggage is were under warranty. The person on the phone didn't seem interested in helping so I asked for the manager. That same person said they were the manager whose name

I love Tumi, but the customer service at this location is absolutely non existent. I popped in to see about returning an item I bought by accident online. The person behind the register? Told me she c