The tech came out to look at my gas hot water heater and didn't know where the ANODE is in the tank and I had to show him. Very incompetent technician.

My mom needed an emergency repair, and Mr. Rooter came out right away. I wasn't able to be there, but the plumber called me to keep me in the loop. He even sent me pictures to verify the repairs. Both

Very fair and fixed the problem. I plan on using them in the future. I was having septic tank issues and they knew what was needed and fixed it.