They missed my fries even after asking that I wanted an extra side of fries with my meal. miss more than half my sauces that I requested and I can't even call to complain because its a completely auto

Fast service, fresh food. My gf and I waited like 5 minutes maybe less to get an order for 4

Pollo Tropical has gone downhill. The chicken was dry, the service was awful, and it was overpriced. The tables were dirty too. In the good ol' days, the sodas were refillable and the sauces were self