Do not stay here. It’s like they treat u like a kid. You have to announce every guest to them. I had friends coming in for the holidays they didn’t like that. Even though none of them stayed overnig..

We spent 3 nights at this hotel and from start to finish the experience was appalling. No key cards available at check in due to a system failure, which meant no access to pool or gym. Lack of welcome

We went to Rochester to visit family and decided to stay here. The experience started wrong from the start. We called two hours before check-in to ask if we could check in early. We are aware that...