Service was interrupted 26 Sept when Helene came through, my wife got ahold of someone around 4 Oct and was told that we should expect service to be restored by 12 Oct. Here we are on 12 Oct at almost

I paid and scheduled my hook-up for the 28th and paid sometime before that and I understand the storm but it is now the 10th and when I simply call for an update I'm still left with no answers or hope