Lady at the counter tried to add insurance and upgrade me without my permission... .

Went online and booked a car gave them all the information they needed even bank number. Got into Minneapolis airport and came up to get a car and we were told we had to go stand in line downstairs 40

Their check-in process is horrible. Takes hours on a normal non-holiday weekeday. Why would you waste this part of your life? National has no lines, Alamo hardly any. Meanwhile Theifty/Dollar has two