i ordered a stand and tray two weeks ago. I still am waiting for the tray. No resolution by the company. Only telling me I now have to wait another two weeks for a tray they have in the store

Just purchased a table and 4 chairs last week. Love the stuff but come on West Elm too much styrofoam in the packaging. Can't believe you are still using this crap to pack boxes

I was minding my own business viewing a sofa that was similar (I thought) to one I had already purchased on-line and was approached by an employee who greeted me by saying "wow. You're standing there