The ice cream tasted ok but it was very melted when I got it even though the store itself is very cold

Been going to this place for years. Service is always quick. Cake batter ice cream is my favorite flavor. No where else mimics the flavor of cake batter perfectly.

I have called for days before I needed a cake they never answer the phone. I went in told them something is wrong with the phone they said they knew it and was working on it. 2 weeks later the same th