Store employee handled my exchange incorrectly which cost me $150. The manager, Jay, blamed online Best Buy for the issue and said it would be fixed with a phone call. When calling customer support on

Terrible place. I ended up buying a phone from them and then later returning it, but they NEVER SENT THE RETURN CONFIRMATION to my carrier, so I still owe the full amount of the phone and Best Buy "do

Jay the manager is the worst. I drove 1.5 hours to pick up a hard to find item. Showed up and it was completely wrong. Jay did not even attempt to correct the error. Refused to do anything after scrat