Do not advertise your business as being open until 9pm if you are going to close before that. If you want to close at 8:30pm then have your posted hours reflect that and don't leave your door unlocked

The tall woman at the counter is unpleasant to say the least. She treats you like you're a burden to her. We use the buy one get one free coupon today and she literally yelled at my son that we can't