Why in the middle of the day is the store closed and locked and I'm waiting outside for 15 mins for anonly line order like make it make sense. I can't cancel my order so now I'm stuck waiting however

Poorly made sandwich that is missing ingredients. Depressing vibes inside too. Just wanted to get in and out.

Moron behind the counter thought the cheese in "cheesesteak" was optional. Pic attached, it was straight dog food. I guess it's on me for going to subway in the first place but still.