It took the front desk lady 15-20 minute per person to get their car. When theres a long line, this is hours. No sense of urgency here. Ridiculous

Worst experience in 30 years renting a car. Wrong return address on the rental agreement, then a surprise cleaning fee for "excessive pet hair". Pictures taken by the staff revealed 5 hairs from my be

Shout out to the staff at the Avis in Birmingham at the airport. The staff was great especially since we weren't sure what to expect when we returned a smashed up rental car. Now for the 800 number fo