told my girlfriend she's gotta give Pollo Tropical another try... they mess up the order... and our quesadilla came in a ball. Was not a good experience

Consistently missing items from my orders over the last few months. Even after bringing it to the managers attention. Customer service is automated, no one to speak with. Horrible experience will not

Shoutout to Nick at the window! He is always friendly/helpful, and he remembers my name every time I pass through. 10/10 customer service. Great job, Nick!!