I reserved a car, and called to confirm it was "guaranteed" to be there. When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a be

I had a car booked with Sixt and called a week in advance to confirm availability. During that call, I asked three separate times whether I would have a car at pickup even though I had not received a

Customer Friendliness and all areas of Customer Services the rental car was dirty n smelly the Staff was not courteous or Accommodating and they Should all be fired they are far from Professional