Walked in with a buddy of mine and while waiting in line were flagged by the black gentleman behind the gun counter. Had a revolver in his hand while typing and had his finger on the trigger. As prior

Customer Service, make people feel comfortable, make it not so hostile, and not have everyone stare at you while you look around the store

Bad service everyone stairs as soon as you walk through the door makes you feel unwelcome and I keep paying on a loan even earlier sometimes, but yet they'll probably seems to never change or go down