Imagine my surprise when there is no desk staff, just a kiosk with a virtual assistant. I think this was the last straw for me. Last year we had a room in December with a non-working heater and dark l

The hotel is next to a homeless camp, a few of them access the property and knock at room doors. Should be more secured during nighttime.

Poor check experience, used virtual check in since no live employee available. Room key had to replaced each day (3 days total) since they would not work for 24 hours. No one live to talk to. Will...