Hire drivers that will do their job and not lie about coming by and unable to deliver packages. And ones that knows how to read addresses .

Won't answer their phone. I have had 4 overnight packages that were not delivered by the guaranteed time.

In Waco, TX. The driver literally laid my package on the ground on the street curb, but stated they placed it in "outdoor storage." There was no outdoor storage -- it was right on the street so that a