Costa carries a widely good reputation which can be sadly tarnished by poor customer service as directly witnessed at this branch within the hospital. I appreciate that at times when busy, there is a

The waiting time to get coffee for take away is horrible. There are 5 staff members -yet it takes ages for them to prepare a drink and serve people. very inefficient service. I was patiently waiting..

I had to take my mother for a medical appointment at the Cumberland Infirmary and we decided to use the Costa Coffee before we drove home. I wish we hadn't bothered as the prices were sky high- £.2.40