Ordered a banana split which there was not enough ice cream and tops were located on the bottom. Highly dissatisfied with my order

My mom and I went here today and ordered medium soft serve ice creams. Hers was slightly bigger than mine, but in no way were either of them the correct size for a medium DQ ice cream. (See attached p

Got a choco brownie blizzard and wasn't handed it upside down. I tried to ask about their promise (if they don't flip the next ones free) but they said since I didn't ask right away I couldn't get a f