My husband and I were in Boot Barn in Durango to return boots that we were told we could exchange if they didn't work right after trying them, anytime. When drove 30 miles to get there and could not b

One older lady rushed us as if we were just there for fun. Overpriced unwearable things. A customer came in to make a return, the clothes for girls can't be worn by general public I am not surprised i

Poor customer service. I had to ask for help fitting a pair of boots. When help arrived, the employee wasn't friendly and acted like helping a customer was an inconvenience. As I checked out with my b