Employee had no idea what to do, was looking at us like we were complete idiots. Before you open a facility, train everyone.

Terrible! Went in for ice cream and before I could place my order I witnessed the guy behind the counter use his bare hands with a sample spoon to remove ice cream that'd fallen into other flavor. His

I'm never ordering a cake from cold stone again. This is by far the ugliest cake I have ever seen. It looks like somebody rushed to get this done with no effort. It looks like the cake came from the V