The hotel was impeccably clean, and the staff was exceptionally attentive. Notably, the general manager made a significant effort to ensure that we were accommodated on the last-minute shuttle service

The hotel was filthy and didn't have the amenities promised. We had french fries -many of them- on the floor next to our bed at check in that were never cleaned up during our four day stay. No shampoo

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but