Ordered an iced chai even paid extra for the almond milk. It was horribly bland and flavorless.

I am lactose intolerant. I asked for a decaf almond pumpkin latte. 15 minutes later after drinking it, I had heartburn. I felt infuriated!!

I have been a customer since 2001 The first location I visited when I started being a customer was the store at Rose Ave in Oxnard California and I recently moved to Ventura. During my visits to the O