The coffee and food was ok, the issue was with the staff, in particular a lady with an eastern European accent and bob haircut, she was rather curt and rude to say the least.... maybe she was having a

Cold bacon sandwich. Why I didn’t sent it back I do not know but the bacon sandwich was cold. Usually everything is fine but on this occasion it was awful!!!

Took my disabled mum to the M&S cafe. The first point is there are no menus to look at. You have to try and fathom out what you want from the board which is located above the tills. This is an issu...