I took a piece of luggage in for repairs. The staff were very friendly, but I was especially fortunate to deal with Michael. I explained I wanted new wheels and the handle repaired as it sticks someti

I bought a TUMI rolling bag and was told I had a LIFETIME warranty. When I brought it in to be repaired they told me it would cost me nearly $250 to repair. WTH! I am furious and feel lied to.

Brought in a bag for repair. Had no expectation to get fixed so quickly. In less than 11 hours they completed the repairs. AmazIng!!!