Came in and they were out of most flavors, forgot some toppings, and failed to mention that they didn't have any spoons.

Custom cakes are a joke--having ordered coffeehouse crunch for a birthday cake for years, you now need to 'build your own'. Generally not a problem except for random substitutions made by this store,

This cold stone has the most miserable workers you have ever met. They're not friendly and have no interest in helping you. This location is always out of toppings and they don't even have butterfinge