Originally very helpful when I switched plans. Totally useless since, going into store a waste of time, have tried a couple of times. Back to Verizon? I just want to change my plan.

Carlos is a real one. Needed assistance replacing my boyfriend's broken phone. Was quoted for more online too so glad we went in. Ended up with an upgraded phone through insurance, very helpful with t

Very disappointed in the customer service. Highly recommend going elsewhere. I was outright lied to by a ATT rep regarding a trade in.