Horrible customer service took an hour to get a burger and a salad that was no where near correct

I was not impressed with my visit. We chose this as it was conveniently in the lobby of the hotel we were staying at. After a long day of traveling we stopped here and waited an hour for a burger and

The burger wasn't cooked to my specifications. I just wanted it at medium. I did build your own burger and they didn't build it right. Forgot my cheese. Charged a dollar per side. I asked for Jalapeño