Rented a vehicle in another city for a drop off at this location. The vehicle was dropped off EARLY yet I was still charged an ADDITIONAL 1 hour fee. Now I am bothered with extra work of contesting th

Horrible experience. Reservations were made and when I arrived was told that they have No vehicles. I had no ride home and walked to enterprise a received a vehicle within 5 minutes. Hertz is horrible

I reserved a car from another rental company. When I got there, there were no cars. Hertz bailed me out - gave me a nice car - met the price of the other company. The rental agent at the Kalamazoo Air