rude customer service associate , felt as if he was trying to charge me for added services without my permission

JP and Logan were stellar. I came in for a "WARRANTY COVERED" BATTERY REPLACEMENT was turned away by the manager Nikki Roney in NN. I had to drive 20 mins further away to handle business in Hampton..N

By far the most incompetent place of business i have ever encountered. They have held my car for over a week now after a basic state inspection, a headlight was out and I told them not to replace it u