Shipped a passport 2day delivery- never arrived as of 3days later. Customer service very unhelpful, need to separately request refund

Rude employee- If you don't want to be helpful to customers who come into your store, and instead give barely audible single word responses and give them attitude for no reason, don't work in a custom

I went to this fed ex to submit a return that I had in a bag and had the printed label. I did have some questions like, is this bag okay and do I need to tape it shut. Besides not exchanging any greet