Update: I received a call from Brad (manager) and his service recovery was top notch. I was extremely impressed with his service and will give Eyemart Express another shot and plan to return.

1. Added charges that were not discussed. (i.e. warranty charges) 2. Promised 1 hour then told 7-10 days (more likely 14 days) without explanation or advisement. Lizzie was great but John was very rud