Neither good nor bad - but estimated value of my vehicle was reduced significantly within a few weeks. I went through another car buying service.

Horrible customer service the business office left me on hold for 20 minutes I was calling to get help about my extended warranty. No one ever came back to the phone. Then I tried to call back no one

DO NOT PURCHASE THE MAXCARE WARRANTY. it is a total lie, the warranty has nothing to do with CarMax and is actually handled by a company called Assurant who will deny almost any warranty claim that yo